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BRING THE U 96
U-BOAT TO LIFE!
BUILD YOUR MODEL STEP-BY-STEP
CLIMB ABOARD AND TAKE COMMAND OF THE LEGENDARY U 96
BUILD A TOP-CLASS MULTIFUNCTIONAL MODEL
This unique high-quality 1:48 scale model is a faithful replica of the iconic World War II German submarine nicknamed "The Wolf of the Deep".
A 140cm long, high-end multifunctional model features running propellers, rotating periscopes and many other impressive functions are all at the touch of an infrared remote control! Six sections of the high-quality metal hull can be removed, revealing life on board including a spectacular illuminated interior.
STEP-BY-STEP INSTRUCTIONS
Easy to follow, illustrated instructions can be found on our “Download Centre” where you can download them all and start building your model wherever you are!
FAQs
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Below are the most frequently asked questions which we have answered. Please check here before you get in contact with us, as you may find we have already answered your question.
ABOUT THE MODEL COLLECTION
What is the U 96 U-boat collection?
The U 96 U-boat collection is a brand-new build-up model of the iconic World War II German submarine, the U 96, in 1:48 scale. This 140cm long, high-end multifunctional model has a high quality die-cast metal hull and a spectacularly illuminated red and white interior. The U 96 model has a number of exciting features, from rotating rudders and turning propellers, interior lighting and extendable periscopes, it even has the diesel sound “ASDIC ping”.
What are the model’s specifications?
- Scale: 1:48
- Length: 140cm
- Width: 13cm
- Height: 30.5cm
- Weight: approx. 6kg
- Materials: die-cast metal, plastic
How many packs are there in the collection?
There are 35 packs in the collection.
MANAGING MY SUBSCRIPTION AND UPDATING MY DETAILS
What if I move house?
Please contact our Customer Service Team to let them know your new address and we will update your details accordingly. Please note you cannot change your delivery address for your subscription online.
What if my card is expired or my payment details changed? How can I update my details securely?
Please give us a call using the details in the contact section. Please make sure that you don’t share any of your payment or card information by email.
REPLACEMENTS, RETURNS AND CANCELLATION
How do I cancel my subscription?
You can cancel at any time giving 28 days’ notice – please contact our Customer Service Team via telephone or email.
How do I return a pack?
If you subscribe and decide for whatever reason not to keep a received issue – please contact our Customer Service Team via telephone or email.
I have not received all my packs or gifts; how can you help?
We are sorry to hear that. If you have recently subscribed, please allow up to 10 to 12 days for the delivery of your first parcel. Our Customer Service Team can resolve this for you, please just get in touch using one of the methods in the contact section. If you email the team, please include your name and order number in the subject line.
Why have I received the wrong pack?
We will replace all your packs with the correct ones. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.
What should I do if I receive a damaged Kit?
We replace any damaged pack free of charge. Please contact our Customer Service Team.
OTHER QUESTIONS
Is this collection available in shops?
No, this collection is available via subscription only.
Why can't I get through on the telephone number given?
We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please use the contact form on our website or email our Customer Service Team.
I cannot access some of the website pages. What can I do?
It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our Customer Service Team using one of the methods in the contact section.
CONTACT
EMAIL:
Email our Customer Service Team:
CHAT:
Chat with one of our Customer Service Team.
PHONE:
Call the U 96 U-boat hotline on:
US toll free: (888) 664-5647
(Local rates apply)
Published by Hachette Partworks Ltd. 4th Floor, Jordan House, 47 Brunswick Place, London N1 6EB.
All specifications correct at the time of publication. Model specifications and parts may be subject to change during the collection due to production requirements.
We take payment via Visa, Mastercard or PayPal.
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